Last Updated: February 13, 2025
Advance Auto Parts, Inc. and its affiliates (collectively, the "Company," "we," or "us") wants you to be familiar with how we collect, use, and disclose information in association with our operation of our business. This Privacy Policy describes our practices in connection with information that we collect through:
Websites operated by us from which you are accessing this Privacy Policy (the "Websites");
Software applications made available by us for use on or through computers and mobile devices (the "Apps");
Our social media pages on third-party social media platforms (collectively, our "Social Media Pages");
HTML-formatted email messages and other communications technologies that we send to you that link to this Privacy Policy; and
Offline business interactions you have with us, including communications with one of our call centers and transactions in our stores.
Collectively, we refer to the Websites, Apps, Social Media Pages, emails, and other online and offline business interactions as the "Services."
"Personal Information" is information that identifies you as an individual or relates to an identifiable individual. The Services collect Personal Information, including:
Name
Postal address (including billing and shipping addresses)
Telephone number
Email address
Vehicle type
IP address (we may also derive your approximate location from your IP address)
Payment card data
Social media account ID
Resume information if you choose to apply for a job through our Careers site
We and our service providers collect Personal Information in a variety of ways, including:
We need to collect Personal Information to provide the requested Services to you. If you do not provide the information requested, we may not be able to provide the Services. If you disclose any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
We and our service providers use Personal Information for the following purposes:
We disclose Personal Information:
We also use and disclose your Personal Information as necessary or appropriate, in particular when we have a legal obligation or legitimate interest to do so:
"Other Information" is any information that does not reveal your specific identity or does not directly relate to an identifiable individual. The Services collect Other Information such as:
We and our service providers may collect Other Information in a variety of ways, including:
We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy. In some instances, we may combine Other Information with Personal Information. If we do, we will treat the combined information as Personal Information as long as it is combined.
We seek to use reasonable organizational, technical, and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100 percent secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the "Contacting Us" section below.
Your choices regarding our use and disclosure of your Personal Information
We give you choices regarding our use and disclosure of your Personal Information for marketing purposes. You may opt out from:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.
If you would like to update Personal Information that you have provided to us, you may contact us in accordance with the "Contacting Us" section below.
Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion (e.g., when you request a demonstration or initiate a transaction).
If you are a resident of a state with specific privacy laws, please refer to the section titled "Additional Information for Residents of States with Data Privacy Laws" for more information about requests you can make regarding your Personal Information.
This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any website or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM, or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider, or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages.
We use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services.
You may receive advertisements based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties. These companies place or recognize a unique cookie on your browser (including through the use of pixel tags). They also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://optout.aboutads.info/#/ and http://optout.networkadvertising.org/#/. You may download the AppChoices app at http://www.aboutads.info/appchoices to opt out in mobile apps.
The Services are not directed to individuals under the age of thirteen (13), and we do not knowingly collect Personal Information from individuals under 13. If we are notified that we have collected personally identifiable information from someone under thirteen (13), we will delete that information promptly upon notification.
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your Personal Information.
Unless we specifically request it, we ask that you not send us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, driver's license information, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or criminal background) on or through the Services or otherwise to us.
We may use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information will be collected by such third party and not by us, and will be subject to the third party's privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party's collection, use, and disclosure of your Personal Information.
The "LAST UPDATED" legend at the top of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services.
If you have any questions about this Privacy Policy, please contact us at:
1-877-ADVANCE (238-2623), or:
aapcustomercare@advance-auto.com
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
The following list details which categories of Personal Information we collect and process, as well as which categories of Personal Information we disclose to third parties for our operational business purposes, including within the 12 months preceding the date this Privacy Policy was last updated. The list also details the categories of Personal Information that we "sell" or "share" for purposes of cross-context behavioral or targeted advertising, including within the preceding 12 months.
Identifiers, such as name, contact information, online identifiers and other government-issued ID numbers (e.g., Social Security number).
Disclosed to which third parties for operational business purposes: Our affiliates, service providers, marketing partners, contest sponsors, and legal authorities.
Shared with which third parties for cross-content behavioral or targeted advertising: ad networks
Sold to which third parties: ad networks
Personal information, as defined in the California customer records law, such as name, contact information, insurance policy number, education, employment, employment history financial information, medical information and health insurance information.
Disclosed to which third parties for operational business purposes: Our affiliates, service providers, marketing partners, contest sponsors, and legal authorities.
Shared with which third parties for cross-content behavioral or targeted advertising: none
Sold to which third parties: none
Characteristics of protected classifications under California or federal law, such as sex, age, race, national origin, disability, medical conditions and information, citizenship, immigration status and marital status.
Disclosed to which third parties for operational business purposes: Our affiliates and service providers.
Shared with which third parties for cross-content behavioral or targeted advertising: none
Sold to which third parties: none
Commercial information, such as transaction information (including records of personal property, products or services purchased, obtained or considered), or other purchasing or consuming history or tendencies.
Disclosed to which third parties for operational business purposes: Our affiliates, service providers, marketing partners and contest sponsors.
Shared with which third parties for cross-content behavioral or targeted advertising: none
Sold to which third parties: none
Internet or network activity information, such as browsing history, online behavior, and interactions with our and other websites, applications and systems.
Disclosed to which third parties for operational business purposes: Our affiliates, service providers, marketing partners and legal authorities
Shared with which third parties for cross-content behavioral or targeted advertising: ad networks
Sold to which third parties: ad networks
Geolocation data, such as device location and IP location.
Disclosed to which third parties for operational business purposes: Our affiliates, service providers, contest sponsors and legal authorities
Shared with which third parties for cross-content behavioral or targeted advertising: ad networks
Sold to which third parties: ad networks
Audio, electronic, visual, written and similar information, such as images and audio, video or call recordings, and call, email or chat transcriptions created in connection with our business activities, including, but not limited to, in providing the functionality of the Services and fulfilling your requests.
Disclosed to which third parties for operational business purposes: Our affiliates, service providers, contest sponsors and legal authorities
Shared with which third parties for cross-content behavioral or targeted advertising: none
Sold to which third parties: none
Professional or employment-related information, such as work history, prior employer, information relating to references, CV, details of qualifications, skills and experience, human resources data and data necessary for benefits and related administration services.
Disclosed to which third parties for operational business purposes: Our affiliates, contest sponsors and legal authorities
Shared with which third parties for cross-content behavioral or targeted advertising: none
Sold to which third parties: none
Sensitive personal information, as defined in US state consumer privacy laws.
Disclosed to which third parties for operational business purposes: Our affiliates, service providers and legal authorities
Shared with which third parties for cross-content behavioral or targeted advertising: none
Sold to which third parties: none.
We may also disclose your Personal Information to a third party in the event of any reorganization, financing transaction, merger, sale, joint venture, partnership, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
We collect this Personal Information directly from you and from third-party sources, such as affiliates, business partners, third parties that refer you to our service, our social media pages, publicly available databases and joint marketing partners, when they share the information with us.
We collect and use Personal Information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including to:
Subject to your consent where required by applicable law, we may use Sensitive Personal Information for purposes of performing services for our business, providing goods or services as requested by you, ensuring security and integrity, short term transient use such as displaying first party, non-personalized advertising, order processing and fulfillment, servicing accounts, providing customer service, verifying customer information, processing payments, providing financing, and activities relating to quality and safety control or product improvement.
Speed Perks is Advance's rewards program (the "Program") for Do-It-Yourself customers in which members earn points for purchases made online or in our stores. These points can be redeemed for discounts or gas rewards as further described on the Speed Perks rewards page. To offer these incentives, we must collect certain personal information (name, email address and phone number) when you sign up to become a Speed Perks member.
To Opt-In: Speed Perks is only available to Do-It-Yourself customers of our participating Advance Auto Parts and Carquest stores and our online store (shop.advanceautoparts.com/); it is not available to customers with a commercial account. There is no membership fee. No purchase is necessary to apply. Sign up to become a Speed Perks member here.
To Opt-Out: Speed Perks members may withdraw from the Program at any time by notifying the Speed Perks Program Administrator at:
Via mail: Advance Auto, Attn: Speed Perks, 4200 Six Forks Road, Raleigh, NC 27609; or
Via email: SpeedPerks@advance-auto.com
The value of the Program to Speed Perks members is reasonably related to the value provided to the business by the Speed Perks members' data.
For additional information concerning Speed Perks click here.
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:
The length of time we have an ongoing relationship with you and provide services to you (for example, for as long as you have an account with us or keep using our services) and the length of time thereafter during which we may have a legitimate need to reference your Personal Information to address issues that may arise;
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).
Subject to applicable law, you may make the following requests:
You may request to correct inaccuracies in your Personal Information.
You may request to have your Personal Information deleted.
You may request to receive a copy of your Personal Information, including specific pieces of Personal Information, including, where applicable, to obtain a copy of the Personal Information you provided to us in a portable format.
You may request to opt out of the "sale" of your Personal Information.
You may request to opt of targeted advertising, including the "sharing" of your Personal Information for purposes of cross-context behavioral advertising.
We will not unlawfully discriminate against you for exercising your rights under applicable privacy law. To make a privacy request, please contact us at aapcustomercare@advance-auto.com or 1-877-ADVANCE (238-2623). We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. We may need to request additional Personal Information from you, such as SpeedPerks account information, telephone number, mailing address, etc., to verify your identity and protect against fraudulent requests. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing or deleting your Personal Information. If you make a request to delete, we may ask you to confirm your request before we delete your Personal Information.
To request to opt out of any future selling or sharing of your Personal Information, please visit the "Do Not Sell My Personal Information" link at the bottom of this webpage.
We do not knowingly sell the Personal Information of minors under 16 years of age.
If you are a Colorado, Virginia or Connecticut consumer, and we refuse to take action on your request, you may appeal our refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by contacting us at aapcustomercare@advance-auto.com or 1-877-ADVANCE (238-2623).
If you want to make a request on behalf of a state resident as permitted under applicable law, you may use the submission methods noted above. As part of our verification process, we may request that you provide proof concerning your status as an authorized agent, which may include, as applicable:
If you are making a request on behalf of a California resident and have not provided us with a power of attorney from the resident pursuant to California Probate Code sections 4121-4130, we may also require the resident to:
Where we maintain or use de-identified data, we will continue to maintain and use the de-identified data only in a de-identified fashion and will not attempt to re-identify the data.
We are committed to providing you with meaningful choices about the information collected on our Services. We do not, however, recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations, and solutions. To learn more about Do Not Track signals, you can visit allaboutdnt.com.
If you are a California resident, you may opt out from:
We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out of receiving marketing related emails from us, we may still send you important administrative messages, from which you cannot opt out.
If you are a resident of California, under age 18, and a registered user of the Services, you may ask us to remove content or information that you have posted on the Website, Apps, or Social Media Pages by writing to:
Advance Auto Parts
5008 Airport Rd.
Roanoke, VA 24012
ATTN: Retail Customer Support
Please note that your request does not ensure complete or comprehensive removal of the posted content or information, as, for example, if you request to have an online review deleted, some of your review may have been reposted by another user.