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    Welcome to the Advance Auto Parts Support Center.

    1. Account Information Update
    2. Advance Auto Parts Limited Warranty
    3. Backorder and Special Order Items
    4. Cancel an Online Order
    5. Career Opportunities
    6. Charitable Contributions
    7. Chat Assistance
    8. Communication Preferences
    9. Contacting Advance Auto Parts
    10. Corporate Sponsorships
    11. Core Charge
    12. Coupon Not Received
    13. Credit Card Refund Not Posted
    14. Cash, Checks, Money Orders
    15. Debit Card Refunds
    16. DIY Garage Blog
    17. Dodge Ram pickup (2011 and later) Vehicle List
    18. 1Events and Promotions
    19. Exchanging parts ordered online?
    20. Form-W9 Tax form
    21. Geographical Pricing
    22. Gift Cards
    1. Gift Card Balance
    2. In-Store Pick Up
    3. In-Store Pickup (7 Day Limit)
    4. International Credit Cards
    5. International Shipping
    6. Limited Lifetime Warranty
    7. Melling Engine Parts Limited Warranty
    8. Military Discount
    9. Multiple Authorizations/Holds on my Funds
    10. Multiple Shipments On Same Order
    11. New Vendor Business
    12. Payment Authorizations and Holds
    13. Payment Methods
    14. Picking up your items from multiple stores
    15. Picking your order up at the store
    16. Pre-Owned Vehicle Maintenance
    17. Price Matching
    18. Product Availability Status
    19. Quantity Not Available
    20. Rebate Status
    21. Refunds - without receipt
    22. Refund issued to a inactive credit or debit card
    1. Refer-A-Friend
    2. Remanufactured Cylinder Heads Limited Warranty
    3. Remanufactured Engines Limited Warranty
    4. Remanufactured Transmissions Limited Warranty
    5. Return Tax
    6. Returning Items by Mail
    7. Shipping Charges Calculation
    8. Spark Plug Gap
    9. Shipping Information
    10. Shipping To P.O. Boxes
    11. Shopping On Our Site
    12. Shipping To APO/FPO Addresses
    13. Social Media Sites
    14. Store Feedback
    15. Store Receipts For Online Order Returns
    16. Store Services
    17. Terms and Conditions
    18. Tracking Your Shipment
    19. Unauthorized use of Debit Card, Credit Card or PayPal
    20. Vehicle Identification Number (VIN) Location
    21. Warranties

    Account Information Update

    Changing your account information is easy with your account! Just visit Your Account and you can update the following details:

    - Billing Address
    - Shipping Address
    - Phone Number(s)
    - Password

    To change your email, read below...

    If you would like to change the email that you have registered to your account, we'll need to take if from here. Contact Us and select "Your Advance Auto Parts Account - Change My Email Address" from the category drop-down list. Include your old and new email addresses in the comments and we'll make the necessary changes.

    Advance Auto Parts Limited Warranty

    General Limited Warranty Period and Applicability
    The warranty period is 90 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. During the warranty period, we will replace or refund, at our option, any new part that fails due to a defect in materials or workmanship under normal use and service after proper installation. Simply return the part along with your original sales receipt to any Advance Auto Parts store. You must be the original purchaser of the part and still own the vehicle on which it was installed. This warranty is not transferable. Replacement parts are warranted for 90 days from the date of exchange or the remainder of the warranty period on the original part, whichever is longer.

    Refunds will only be considered if you bring the defective part to an Advance Auto Parts store along with your original sales receipt within 90 days from the original date of purchase. Refunds will be issued in accordance with our Return Policy.

    Battery Limited Warranty
    The battery Free Replacement Period begins the day of purchase and expires at the end of the Free Replacement Period that is printed on your original sales receipt. This period does not renew when the battery is replaced during the Free Replacement Period. If the battery is found defective after the Free Replacement Period but prior to the end of the warranty period, a prorated credit will be issued that can be applied toward the purchase of a new battery. The prorated credit will be determined by dividing the original purchase price by the number of months of the warranty period, then multiplying the result by the months remaining in the warranty period. Partial months are rounded to the nearest whole month. Installation or use of an automotive battery in any other type of vehicle or equipment voids your warranty.

    What is Not Covered

    - Failure due to: accident or collision; misuse, abuse or modification; chemical fallout; salt, hail, or other environmental conditions including natural disasters; marine use; improper installation; installation of an incorrect part; and damages caused by other faulty parts.

    - Parts under manufacturer's recall for a related problem.

    - Parts installed on vehicles used off-road or for racing purposes.

    - Parts installed on a commercial-use vehicle after 90 days (see below).

    - Normal wear and tear.

    - Used or salvage parts.

    Commercial Use Vehicles
    Parts installed on commercial-use vehicles are warranted for 90 days from the date of purchase only, regardless of any longer warranty period that may be printed on your sales receipt.

    Part-Specific Requirements
    Certain parts must meet specific installation requirements. Failure to provide proof that these requirements have been met will void your warranty.

    - A/C Compressors. Flushing is required. Must also install a new receiver dryer/accumulator, orifice tube or expansion valve (as applicable).

    - Clutch/Clutch Kits. The clutch/clutch kit must be installed according to the manufacturer's instructions, including installation of a new pilot bearing and resurfacing of the flywheel. Clutches contaminated by oil and grease are not eligible for warranty replacement/refund.

    - Crankshafts. The installer must validate that the crankshaft OE number matches and there is no visible damage to the unit prior to installation. Warranty is limited to replacement of the crankshaft and bearings prior to installation. Warranted crankshafts that are returned must include the bearings supplied with the unit.

    - Fuel Pumps. Replacement of pump strainer (for in-tank electric pumps) and inline fuel filter at time of repair is required. Must also drain and clean fuel tanks.

    Online Purchases
    Your local Advance Auto Parts store can assist with all warranty matters for online purchases. If you do not have a store location near you, please contact 1-877-ADVANCE (238-2623) for warranty assistance. Your online order confirmation is required to validate your proof of purchase for warranty coverage.

    Additional Important Information

    This limited warranty represents the exclusive remedy for any product defect or failure and the total liability of Advance Auto Parts and its subsidiaries and affiliates ("Advance") for any part it warrants. ADVANCE MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, CONDITION OF ANY KIND OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimers of implied warranties. Therefore all implied warranties that may apply to your part are limited to the duration of this written warranty. Some states also do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special or consequential damages, so the above information may not apply to you. This warranty gives you specific rights, and you may have other rights which vary from state to state. Advance does not authorize any person to vary the terms, conditions or exclusions of this warranty. If any provision of the warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in this Limited Warranty Policy are the customer's sole and exclusive remedies. Advance Stores Company, Incorporated, P.O. Box 2710, Roanoke VA. 24001. Visit us on the web at

    Backorder and Special Order Items

    Can I backorder or special order items that aren't in stock with Advance Auto Parts?
    Our website does not currently offer the ability to backorder parts that aren't in stock or special order parts that aren't listed. You can however order items that are not in stock from one of our store locations.

    Use our Store Locator to contact a store near you and ask about special ordering items (you will need to pay in person at the store for your purchase). Please have the manufacturer and part number available when you call.

    Cancel an Online Order

    Your order begins processing right after it is submitted and may not always be able to be cancelled.

    Canceling In-Store Pickup Orders
    For In Store Pickup items you can send us an email or start a chat to cancel your order within 45 minutes during our normal Business Hours. If it has been longer than 45 minutes, you can call the store(s) you selected for your order and a Team Member will cancel them for you. Our Store Locator can provide you with the your store's phone number and hours of operation.

    Canceling Ship to Home Orders
    Orders shipping to your home can only be cancelled within 45 minutes of placing the order. For Ship to Home orders, it's best to call our Customer Care Team as soon as you realize you want to cancel the order. We can be reached at 1-877-ADVANCE (238-2623).

    If your order has already shipped and is on its way, you will need to return the order to a store location or to the Advance distribution center using the return instructions in the package. To learn more, see Returning Items by Mail

    Career Opportunities

    Where can I find career opportunities with Advance Auto Parts?

    Our Jobs Page includes all current career opportunities - Retail, Commercial, Corporate, and Logistics.

    Click on the link below to browse listings and apply!

    Encountering issues applying or have questions? Contact our HR Support Center at 1-800-380-4681 for assistance.

    Charitable Contributions

    I have a donation or contribution request for Advance Auto Parts. Who do I contact?

    Founded on the belief that good business is more than just selling merchandise. Every year Advance Auto Parts serves millions of customers in thousands of stores across the United States, Puerto Rico and Virgin Islands. But our service leadership doesn't end there. It can be seen in store windows filled with JDRF sneakers, blood drives for the American Red Cross and Team Member donations to United Way. Because Advance is not just a company that sells auto parts – we are a company that cares. And together with our Team Members, customers and vendor partners, we have the power to give.

    For more information about our charitable contributions, email or write to the address below:

    Chat Assistance

    Can I chat with an Advance Auto Parts associate from my computer?

    If you need help placing an order or finding a part click on the chat icon at the bottom of the screen to chat online with an Advance Auto Parts representative.


    Communication Preferences

    If you would like to unsubscribe from our promotional emails please let us know by using our Contact Form. Please select "Your Advance Auto Account - Communication Preferences" as the category from the drop down list.

    Note: If you would like to continue receiving our offers via mail at your physical address, please be sure to let us know in the comments. Our Weekly Flyer is available to browse on our website as well.

    Contacting Advance Auto Parts

    How can I contact Advance Auto Parts?

    Chat with our Agents

    To chat with an agent click on the chat icon at the bottom of the screen.

    Contact Us By Phone
    Our Customer Care Team can be reached by calling: 1-877-ADVANCE (238-2623)
    Our agents are available 7 days a week from 8am-8pm EST Monday – Saturday and 8am-6pm EST on Sunday.

    Corporate Sponsorships

    Currently, all requests for Advance Auto Parts Sponsorship will need to be submitted in writing to the Advance Auto Parts corporate offices and mailed to the address below:

    Advance Auto Parts
    Attn: Marketing
    5008 Airport Road
    Roanoke, VA 24012

    After receiving your request, you will be contacted only if we are able to fulfill your request.

    Core Charges

    What is a Core Charge?

    A “Core Charge” is similar to a bottle deposit. In many states, to promote recycling, you are charged a deposit when you purchase a bottle of soda and you receive your deposit back when you return the empty bottle. Many automotive parts have a core charge, or core price, that works the same way as a bottle deposit.


    Here’s how the Core Charge works:
    • The part you are purchasing contains a component that is rebuildable
    • The core charge deposit is charged at the time of purchase
    • When the rebuildable component from your old part is returned to us, the core charge is refunded to you


    To receive your Core Charge refund, you can do either of the following:
    • Bring the part to any Advance Auto Parts store along with your receipt or packing slip
    • Mail the part back to Advance Auto Parts following the directions on your packing slip


    Please see our Returns policy for more information on returning items, including cores.
    Core Charges are often mandated by state legislature, and, as such, the actual core charge and taxes on the charge may vary depending on the state in which you buy your part. The Advance Auto Parts core charge presented to you online today with your item is representative of the most common core charge. If you have any questions, please contact Customer Care or visit any Advance Auto Parts store.

    Coupon Not Received

    Why didn't I receive my future-use coupon that I was expecting?

    Advance Auto Parts often offers coupons to customers for use on future orders if they place a qualifying order during the promotional period. If you expected to receive a future-use coupon for a previous purchase you made but didn't receive it, there could be a few reasons why.

    Registered Account
    In order for our system to verify that both the initial purchase and the follow-up purchase were for the same customer, we require both to be placed from within the same account. Click here to create your account.

    Sale / Excluded Items
    Items on sale and some other items like engine oil and tools, are already a great deal and aren't eligible for additional discounts. These items also will not count against the order total for offers were there is a subtotal threshold that must be met.
    Sale and Excluded items are identified with a red disclaimer on the product detail page.

    Product Subtotal Threshold Not Met
    Some promotions require a minimum subtotal in order to qualify for the future-use coupon. Core charges, taxes, shipping and handling, sale / excluded items, and discounts do not count towards the minimum subtotal.
    You may still receive a discount on the initial order without qualifying for the future-use coupon.

    Still Can't Locate The Coupon Email?
    Below are some other possibilities for not receiving a coupon you were expecting:

    • Registered Email Typo - Check that your email address was entered correctly
    • Spam Filters - Your coupon email may be hiding in your spam filter
    • One Use Per Household - If your household place more than one order, only one future-use coupon will be eligible.

    Credit Card Refund Not Posted

    What should I do if I don't see a credit to my account after being refunded?

    Credit Card refunds will generally post to your account in 5-7 business days. If you don't see the funds after 7 business days, contact your bank to see if the refund is in a pending status. If this is the case, your bank should be able to tell you when they will post it to your account.

    If the credit still cannot be located, Contact Us and we will attempt to verify the credit was successfully transmitted.

    Cash, Checks, Money Orders

    Do you accept, Cash, Checks, or Money Orders?

    We do not accept cash, checks, or money orders for online purchases at this time. Cash, checks, and money orders are accepted at any of our 4000 Advance Auto Parts Stores.

    Debit Card Refunds

    If I pay with a debit card can I get cash back instead for items I return?

    Purchases made online at will be refunded to the original method of payment used to make the purchase.

    Purchases made at an Advance Auto Parts store location with a credit card will also be refunded back to the original credit card used to make the purchase. If you paid in store with a debit card and used your pin and prefer to be refunded in cash, we will be happy to do so. Just let us know at the time of the return.

    For more information on your returning purchases click here.

    DIY Garage Blog

    Does Advance Auto Parts have a blog?

    The Advance Auto Parts DIY Garage Blog features articles from a wide range of topics including new vehicle reviews to events and new car tech. Follow the link below to check it out:

    Interested in being a quest blogger? Submit an article by sending it to us as a Word document to including your name and where appropriate, citing any sources. It is most helpful to also include copyright cleared images and their source.

    While we do not pay for un-solicited content, if we decide to publish it we will be glad to offer a by-line and may, on review, include links to other articles and/or other publications for which you write.

    Dodge Ram pickup (2011 and later) Vehicle List

    Why can't I locate my 2011 Dodge Ram pickup truck in your vehicle list?

    On our vehicle listing you will find a listing for Ram under the Make drop down and then all of the series, 1500, 2500 etc. under the model section. This is because of a manufacturer change Dodge made in 2011 and now the Dodge line up is used for there passenger cars and the Ram line up is used for their pickup trucks.

    Events and Promotions

    Where can I learn about upcoming events, current promotions, and specials?

    Learning about upcoming events, promotions and other offers is easy! Click the links below to learn more:

    Exchanging parts ordered online?

    Unfortunately we do not currently support exchanges for online orders.

    If you have an item that you no longer need, you may return it within 90 days for a refund. You will then need to repurchase the alternate item that you want either at or in a store near you.

    See our Return Policy for additional details.

    Form-W9 Tax form

    How can I get a W9 tax form from Advance Auto Parts?

    If you are in need of a Form-W9 to report purchases you made with Advance Auto Parts, please send the following information in an email to

    Your Name
    Business Name
    Email Address or Fax Number

    Our Tax Department will provide a Form-W9 to you via email attachment or fax.

    Geographical Pricing

    Why are some products priced differently between one Advance Auto Parts store and another?

    Like most national merchants, Advance Auto Parts uses geographical pricing. Some markets are more expensive than others and different markets have different competitors and price points. We adjust our pricing across markets to remain competitive within our industry.

    Online orders for pick up in store
    If the part that you purchase is cheaper online than the price at the store where you are picking up the order, you will be charged the cheaper price.
    If the price is cheaper at the store that you selected, the price will automatically be matched to the store's cheaper price.

    If you prefer to make the purchase in the store as opposed to online, we will match our online price per our Price Matching policy.

    Gift Cards

    Do you currently accept Advance Auto Parts Gift Cards on your Website?

    Advance Auto Parts Gift Cards

    We currently cannot accept Advance Auto Parts gift cards for online purchases. We plan to add this payment method in the future. In the meantime, you can use your gift card for purchases at any of our over 4000 Advance Auto Parts stores. You can also purchase Advance Auto Parts gift cards at any of our stores or online below.

    Advance Auto Parts Gift Cards

    Note: You will be redirected to a third-party site hosted by one of our trusted partners. To purchase an Advance Auto Parts Gift Card on this site, please create a separate account.

    If you would like to check the balance on an Advance Auto Parts gift card, please have the 16 digit number from the back of the card and call 1-877-ADVANCE and we will check the balance for you. You can also check the balance of your gift card by taking it to any of our store locations.

    In-Store Pick Up

    How does In-Store Pick Up work?

    Our In-Store Pickup option is fast, convenient and free of charge for most items.

    Here's how it works:
    Once you've chosen your items, select the In-Store Pickup option in your shopping cart or at checkout. After you pay for your items online, your order will be ready for pickup in 30 minutes, at the store of your choice (times may vary; subject to order verification).

    Order Verification
    All orders are subject to Order Verification, which may occasionally delay the availability of your order. Once your order has been verified, you will receive an order confirmation email. Orders are generally available for pickup about an hour after you've received your order confirmation email.

    Selecting In-Store Pickup
    Select In-Store Pickup when you add items to your cart or during the checkout process. You can also specify the Advance Auto Parts store where you would like to pick up your order. To find a store and view store hours, use our Store Locator.

    Picking up your order
    The fastest way to get your order is to bring the following to the Advance Auto Parts store you selected at checkout:
    1. The credit card used to place the order. (If using PayPal, see #3.)
    2. A photo I.D.
    3. A copy of your order confirmation email with the original method of payment.
    If you cannot locate your order confirmation email, you can print out your order status by going to Your Account.

    Note: Orders can only be picked up during normal store hours. Use our Store Locator to find the hours of your nearby store. During extreme weather conditions, verify your store's hours by calling the phone number listed in our Store Locator.

    Pick up your items at multiple stores
    For added convenience, you can choose to pick up various items from your order at different stores. Example: you can pick up part of your order at a store near your work, and get the remaining items at a store closer to your home. Simply select the items you would like to pick up at each store, in either your shopping cart or at checkout.

    7-day limit for In-Store Pickup orders
    You will have 7 days from the date your order was placed to pick up your items in store. Orders not picked up within 7 days will be canceled and returned to stock.

    In-Store Pickup (7 Day Limit)

    How long will my local store hold my parts after I order them online?

    Items that you purchase online to pick up in your local store will be held for you for 7 days. Orders not picked up within 7 days will be canceled and the items made available for other customers to purchase.

    If your order is canceled before you are able to make it to the store, the items may still be available to repurchase either online or in-person at your store.

    International Credit Cards

    Do you accept international credit cards at

    We currently accept credit and debit cards issued in the United States, its territories, and Canada.

    International Shipping

    Does Advance Auto Parts ship Internationally?

    Currently Advance Auto Parts does not ship outside of the United States and its territories.

    Limited Lifetime Warranty

    What does Limited Lifetime Warranty mean?
    A Limited Lifetime Warranty is a warranty against defect in materials or workmanship under normal use and service after proper installation and is valid for the life of the part as long as you own the vehicle in which it is installed.

    The Limited Lifetime Warranty isn't transferable so if you sell the vehicle or install the item on another vehicle, the warranty is no longer valid.

    For more information click here.

    Melling Engine Parts Limited Warranty

    Melling Engine Parts Limited Warranty

    All products sold by Melling Engine Parts are warranted to the consumer owner for one (1) year from the date of installation to be free from defects in materials or workmanship.

    • This warranty does not apply to any product that has been altered, misused, subject to excessive operating conditions, malfunctions because of foreign particles such as engine dirt or pieces of other deteriorating engine components, or products used in a vehicle that has been altered for other than intended purposes. Also, performance products are not covered under this warranty including products used for off-road or racing purposes.
    • The product warranty does not consider loss of oil pressure as grounds for extensive engine repairs or complete replacement of damaged engines. This is based on all vehicles having as standard equipment, either warning lights or gauges, the purpose of which is to warn the operator of low oil level, low oil pressure, or loss of oil pressure prior to the occurrence of engine damage. If the operator chooses to ignore these gauges or warning lights, or the system of gauges or warning lights are not in operating condition, this constitutes negligence on the operator's part. Melling cannot be held responsible for operator negligence that results in this type of engine damage.
    • If a product fails to conform to this warranty, the product should be returned to the place of purchase, then sent back, prepaid to Melling Engine Parts. If Melling Engine Parts determines that this product fails to conform to this warranty, it will either replace the product or refund its original purchase price, at the option of Melling Engine Parts.
    • This limited warranty is exclusive and is in lieu of any other implied warranty of merchantability, fitness for a particular purpose or warranty of quality, whether express or implied, except the warranty of title. All implied warranties are limited to the duration of the warranty, the remedies set forth in this warranty are exclusive.

    Some states do not allow limitations on how long an implied warranty lasts or exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.


    It is illegal to use some Melling performance camshafts in vehicles that are operated on the public streets and highways of California. Various other federal and state laws may limit the use of these camshafts to "off-highway" applications only. Check current federal and state laws to be sure.


    Does Advance Auto Parts offer a Military discount for service men and women?

    Advance Auto Parts is proud to offer 10% off regularly priced items for in-store purchases to customers who serve or have served our country’s Armed Services.

    Qualifying customers may be required to show proof of military status for in store purchases as explained below:

    Military Qualifications Required Credentials

    All active-duty, reserve and retired status members of our Armed Services

    • US Army, US Navy, US Air Force, US Marine Corps, US Coast Guard, US National Guard
    • Note: ONLY retired veterans with 20 years
      or more of service are eligible.

    U.S. Uniformed Services ID card

    Common Access Card (CAC)

    All veterans receiving VA benefits Veteran Identification Card (VIC)
    Immediate family members of the above mentioned service members
    (i.e. spouses and dependent children up to 18 years of age)
    U.S. Uniformed Services ID card

    Multiple Authorizations/Holds on my Funds

    Why are there multiple authorizations on my credit or debit card payment method?

    When placing an online order your bank places an authorization hold for the total amount of the purchase. This is to ensure that those funds are available when you pick up your order or your order is shipped.

    If you have multiple shipments that have not been confirmed as shipped or haven't yet been picked up at your local Advance Auto Parts store, you will see multiple open authorizations on your online banking statement.

    Once your item(s) are picked up at the store or shipped to you, those authorizations seen on your online statement will be removed by your bank and your account will be charged for your order.

    Multiple Shipments On Same Order

    Why have I not received my full order?

    In some cases when you purchase multiple items at we may ship the items in more than one package. This often happens if one or more product has an estimated arrival date that is later than your other items. It can also happen when the items are coming from more than one distribution center.

    All items shipping to you will have an estimated arrival time displayed in your shopping cart before you checkout (see below). Since some of our items are shipped directly from the manufacturer, these times may vary.

    New Vendor Business

    How do I request to do business with Advance Auto Parts

    Thank you for your interest in doing business with Advance Auto parts.

    A vendor desiring to conduct business with Advance Auto Parts is required to submit product or service detailed information via fax to (952) 715-5001 or mail to:

    Advance Auto Parts
    Attn: Merchandising
    2635 E. Millbrook Road
    Raleigh, NC 27604

    After receiving the information, you will be contacted only if we are interested in your product or service.

    For more information, please see our Vendor Reference Center.

    Payment Authorizations and Holds

    Why is there a hold on my funds at my bank?

    When paying by credit, debit, or check card, the payment amount for your order is authorized and those funds are held by your financial institution at the time you place your order. Your account will not be charged until all of your order ships and/or is picked up at your local Advance Auto Parts store.

    Note: Authorized and held amounts will not be available for other purchases. If an order is canceled, the authorization hold will expire in accordance with the terms of your bank or financial institution.


    Payment Methods

    What types of payment can I use for my order with

    We accept the following payment methods:
    • Visa
    • MasterCard
    • American Express
    • Discover
    • Diners Club
    • JCB
    • PayPal

    Picking up your items from multiple stores

    Can I select more than one store on my order to pick up items from?

    If for whatever reason you need to use more than one Advance Auto Parts location to supply the items in your order, you can! Simply select the stores that you want to pick up your order when you add them to your shopping cart or when you checkout.

    You can use one store near your home for some items and another store location near your destination for the rest. With more than 4000 locations to choose from, we've got you covered!

    Picking up your order
    The fastest way to get your order is to bring the following to the Advance Auto Parts store you selected at checkout:
    1. The credit card used to place the order. (If using PayPal, see #3.)
    2. A photo I.D.
    3. A copy of your order confirmation email with the original method of payment.
    If you cannot locate your order confirmation email, you can print out your order status by going to Your Account.

    Note: Orders can only be picked up during normal store hours. Use our Store Locator to find the hours of your nearby store. During extreme weather conditions, verify your store's hours by calling the phone number listed in our Store Locator.

    Picking your order up at the store

    How do I pickup my order from a store and what do I need to bring with me?

    Picking up your order at one of our more than 4000 stores is easy!

    First, be sure to wait for your Order Confirmation Email to arrive. Once you receive it, the fastest way to get your order is to bring the following to the Advance Auto Parts store you selected at checkout:

    1. The credit card used to place the order. (If using PayPal, see #3.)
    2. A photo I.D.
    3. A copy of your order confirmation email with the original method of payment.

    If you cannot locate your order confirmation email, you can print your order details by going to Your Account.

    Note: Orders can only be picked up during normal store hours. Use our Store Locator to find the hours of your nearby store. During extreme weather conditions, verify your store's hours by calling the phone number listed in our Store Locator.

    Pre-Owned Vehicle Maintenance

    What are some general items that I might need to service when buying a used car?

    Buying a "new to you" used vehicle can save you lots of money over purchasing a new car off the showroom floor. But if the previous owner didn't stay in front of recommended maintenance or make repairs when the car needed attention, your savings could quickly vanish.

    Below are some general items that are often in need of repair or maintenance:

    • Brake Fluid - Most manufacturers recommend a fluid flush every 2-4 years Check the owner's manual for specifics on your model.
    • Coolant System Flush - Check your owner's manual for recommended service interval.
    • Engine Air Filter
    • Cabin Filter
    • Check Tire Pressure and Wear - unusual wear may indicate an alignment issue or worn suspension components. Don't forget to check the spare tire pressure too!
    • Brake Linings - with most modern wheels and disc brakes you can usually take a peak at the brake pads through the spokes of the wheels.
    • Worn Drive Belts
    • Timing belt - often the water pump will be replaced as part of this service.
    • Spark Plugs
    • Ball Joints / Control Arms - Worn suspension components can make a used vehicle handle poorly and create vibrations and unwanted noises. They also can make a vehicle unsafe if severely worn.
    • Transmission Fluid and Filter - many late model cars have lifetime fluid but depending on the model, filter and fluid might be recommended periodically. Check your owner's manual for details.
    • Oxygen Sensor - some manufacturers list a recommended replacement interval for oxygen sensors to maintain performance and fuel mileage. Check your owner's manual for details.

    Checking the components above will provide you with a good start to making sure that your new-to-you car is kept in great running condition. Since all vehicles can vary, check with the vehicle manufacturer or your owner's manual for specific maintenance items and intervals.

    Price Matching

    Does Advance Auto Parts price-match it's competitors or Advance Auto Parts store prices?

    Advance Auto Parts will match the price of any identical or comparable product available the same day at any competitor's store or website. If we match an online competitor's price, it must include the shipping charges in the price of the product. We will match pricing at any other local Advance Auto Parts store or

    The following conditions must be met:

    • The item must be either an identical item or a comparable item, matching quality (good, better or best), size, weight, color, quantity, part/manufacturer number and warranty.
    • Price must be valid at the time the price match is requested.
      • For printed ads: Customer must show the entire print advertisement. Photos, photocopies, or mobile phone versions of the ad cannot be accepted as verification of a competitor’s printed ad. An Advance Team Member must call the competitor to verify.
      • For online prices: The customer must show their mobile device or a printout from a qualifying competitor’s website that guarantees same day delivery on the product. The competitor’s online price must also include shipping costs. An Advance Team Member will need to verify the match. Advance will only match select competitors’ website prices. We do not match prices of items found on Internet auction sites such as eBay or non-professional, independent websites.
    • Prices on may vary based on the customer's zip code and may differ from our store pricing. If the customer places an online order for pick up at a local store, they will receive the lesser of the two prices automatically. If the customer prefers to purchase the product in the store, Advance Team Members will match the online price; however, if the online offer includes a bounce-back coupon it cannot be offered in store. Bounce-back coupons are only offered online and can only be redeemed online.
      • A bounce-back coupon is a coupon that is valid for a future online purchase. E.g., spend a certain amount online and receive a coupon in the mail to be used for a future online purchase.
    • Coupon codes from third party websites or other third party sources will not be matched in store.
    • If the item is not available in the Advance Auto Parts system, we cannot issue a rain check to match the online price or competitor’s print ad.
    • We reserve the right to verify a competitor’s advertised price and the availability of the item.

    Price Match Guarantee excludes:

    • Clearance, catalog, closeout, damaged product, used, refurbished, open packages or liquidation sales.
    • Prices advertised only as a percent off or dollar off.
    • Paid membership club or paid loyalty programs (i.e., prices that require a club or loyalty card that is associated with a membership fee).
    • Buy one, get one if the retail price is not shown in the advertisement.
    • Competitor coupon-required.
    • Wholesale or tax-exempt prices.
    • Competitor price matches on items where a free gift card is being offered.
    • Mail-in offers or instant rebates.

    Price matching does not apply to GPS units or Commercial heavy-use equipment.

    Product Availability Status

    Are all of your products available for Shipping and In-Store Pick Up?

    Availability For Shipping
    Products shown on our website are typically in stock at our warehouse and available for shipping. In the unusual case a product is not in stock, you will be notified upon adding it to your cart.

    You can check the availability of each product from either the search results or within each product page. Click on the "Ship to Home" link in the search results to view availability at our warehouses. From the product page, click "OK" under Check Availability.

    Note: Federal and state regulations prohibit the transport and/or sale of certain materials. Some products on our site will be available only for In-Store Pickup or will have limited shipping options. These products include, but are not limited to: batteries, motor oil, various chemicals, and fluids. Check individual product pages for details on shipping options available for that product.

    In-Store Availability
    You can check the availability of each product from either the search results or within each product page. If you already have a store selected as "Your Store", we will automatically check that store first. You can click "view other stores" to check the availability at a different store.

    Note: In-Store Availability may change rapidly and occasionally a product shown as available at a particular store may be out of stock.

    Quantity Not Available

    An item in my shopping cart is saying that there is only a quantity of 1 available. I want to purchase a quantity of 2 though. What does this mean?
    When shopping online at, if we do not have the full quantity of the item you are requesting our system will display the quantity that is currently available for purchase. Depending on if you have selected to pickup the item at a local store or ship the item to your home, there may be other options to get the quantity that you want.

    Often one store location may have more of a particular item available for purchase than another store location. You might be able to locate the additional quantity you need at a second store location.

    Alternatively, if you are shopping for an item and the stores near you don't have the quantity you need try checking our distribution centers for the items by changing the delivery option to Ship to Home.

    If you still can't purchase the quantity that you need, contact your local store to see about placing a special order.

    Rebate Status

    Where can I check the status of a rebate that I've submitted?
    You can check the status of your entered rebates at our Rebate Status Page
    To return or exchange an item, you will be required to present a valid photo ID (see below for the types of ID that we accept) that will be recorded at the time of the return. Information from your ID will be retained in a company-wide database of customer return activity that Advance Auto Parts and its affiliates use to authorize returns. We accept the following IDs for returns: Driver's License, State ID, Military ID, Permanent Resident Card or Border Crossing Card. Returns will not be accepted without a valid ID. A merchandise credit card may be issued for purchasing new merchandise. NO CASH REFUNDS WILL BE ISSUED.

    Refund issued to a inactive credit or debit card

    I've made a return for an item that was originally paid for with a credit or debit card that is no longer active. How will I receive my refund?

    Due to policies set by the credit card associations, refunds must be posted to the original method of payment that was charged.

    If you have closed this account with your bank, the credit will still be sent to the issuing bank. It is up to the bank to route the credit to your new account if one exists, refund you in the form of a check, or return the credit to Advance Auto Parts as a "credit chargeback" (which might not happen until the next billing cycle).

    If Advance Auto Parts receives the funds back as a credit chargeback, we will reissue the credit to you in the form of a check within 5-7 business days.

    For more information contact your financial institution.


    What is the Advance Auto Parts Refer-A-Friend Program and how does it work?

    Remanufactured Cylinder Heads Limited Warranty

    Remanufactured Cylinder Heads Limited Warranty


    All products remanufactured and or sold by Spartan Cylinder Heads or Moore's Cylinder Heads are warranted to be free from defects in material and workmanship on the part of the remanufacturer for a period of one year or 12,000 miles for automotive applications, and one year or 12,000 miles on light and heavy duty diesel applications.


    This warranty does not cover any cylinder heads that are damaged due to improper installation, overheating, abuse, accident, or any act of God. No claim will be paid in regards to the installation of the incorrect part. The installer is responsible to check the part against the original and make sure it is correct before it is installed. Any claim for reimbursement for the installation of an incorrect part will be denied.


    Only the person that originally purchased the part, "owns" the warranty. It cannot be transferred to anyone at any time. You will be required to provide your purchase receipt. If the receipt is not in your name, the warranty will be void. Cylinder heads purchased by a "garage" are warranted to the garage only. They in turn must warranty the part to their customer.


    Should you experience a problem with a cylinder head during the warranty period, DO NOT remove or repair the head. Instead, please contact the store where you made your purchase. They can assist you in getting a claim started and contacting the proper supplier. Contact Us if the purchase was made online. If necessary, you may be asked to contact Spartan Cylinder Head or Moore's Cylinder Heads. Either one will assist you in getting the problem resolved without removal of the head if possible. Do not make any repairs or remove the head without approval of the remanufacturer. This can void your warranty and eliminate the possibility for any labor reimbursement. The manufacturer will decide if replacement is required and the replacement head will be shipped to the store to be exchanged. Please return the head complete as it was purchased and also return the old gaskets. These will be shipped at our expense to our facility for examination.

    • SPARTAN CYLINDER HEAD - (866) 360-4101
    • MOORE'S CYLINDER HEADS - (800) 331-7220


    The manufacturer will see that every claim that is presented for consideration will be treated as fairly as possible. They will be the sole judge relative to all decisions on defective material or workmanship and warranty settlements. Any labor, if approved, will be paid at a "warranty rate" to be determined by Manufacturer. Time paid is based on the use of a labor guide.


    Advance Auto Parts and our suppliers make no other warranty beyond that provided in this "limited warranty". This limited warranty is the complete and exclusive agreement. It supersedes all prior agreements or representations whether oral or written. Advance Auto Parts and our suppliers do not authorize any person to vary in any way, the terms, conditions, or exclusions of this warranty. Should any disclaimer or remedy limit in this warranty be declared or become invalid or unenforceable because of any laws, the remaining terms and conditions hereof shall remain in full force and effect. This warranty gives you specific rights and you may have other rights, which vary from state to state.

    Remanufactured Engines Limited Warranty


    This limited warranty covers the failure of this remanufactured long block, (engine), due to defects in materials or workmanship on the part of the remanufacturer for a period of time based on the usage and application listed below. Your warranty begins on the original purchase date and does not renew if replaced during the warranty period.


    This warranty does not cover damage or loss due to the following:

    • Damage caused by installation or related vehicle problems is not covered, as well as installation in a vehicle for which it was not designed or purchased for. (Example: the engine must be ordered for the exact vehicle in which it is installed). Only Marine engines can be installed in Marine applications or the warranty is void. Also, you must replace the engine with the same displacement as the original engine (VIN specific).
    • Misuse, maintenance neglect, abuse, vandalism, abnormal operation, environmental conditions, or accidents. Internal modification with after-market performance parts or the use of Nitrous (NOS).
    • Overheating of this engine voids any warranty for labor or replacement. All vehicles are equipped with warning devices (gauges and lights), please be sure they are operational.
    • Damage caused by lack of lubricants or fluids that lead to engine failure will void the warranty. You are asked to maintain your vehicle at regular intervals and be able to provide us with those service records. Fuel washing, or any other dilution of the engine lubricant can void warranty. Damage from electrolysis or where periodic maintenance services required by the manufacturer have not been performed can also void warranty.
    • Failure caused by components or parts not furnished by the remanufacturer.
    • Damage to the engine caused by detonation or pre-ignition.
    • Damage caused to engine thrust bearing from defective torque converters, clutch assemblies, engine or transmission mounts.
    • Applications using turbochargers must be special ordered and do not qualify under this warranty. Vehicles used for racing purposes are not covered.
    • Any repairs not authorized or approved by the remanufacturer will void the warranty. Engines removed without approval will be subject to core credit only.


    Your warranty begins on the original date of purchase. The length of the term is based on usage and application as listed below. Your warranty does not renew if the engine is replaced during the warranty period.

    • Gasoline engines for personal use passenger vehicles and light trucks up to but not including one ton vehicles are warranted for 36 months.
    • Performance Engines are warranted for 24 months.
    • Commercial Vehicles (vehicles used in a business) and 1 Ton vehicles are warranted for 12 months.
    • Diesel Engines are warranted for 12 months / 12,000 miles against defects in materials or workmanship.
    • Farm Use, Industrial, Heavy Duty, are also warranted for 6 months.
    • Cataloged Marine Engines are warranted for 12 months. Only Marine engines can be used in Marine applications.
    • This warranty excludes motor homes and emergency vehicles (ambulance, fire trucks, police vehicles).


    This warranty is extended only to the original purchaser and cannot be transferred to anyone at any time. Engines purchased by the installer are warranted to the installer only. You must be able to provide a register receipt in your name for any warranty consideration. Without this receipt, no warranty will be offered.


    If this engine should fail due to a defect in materials or workmanship on their part, the remanufacturer will, at their discretion, either replace the engine, or supply parts necessary to make the repairs. Only those parts furnished by the remanufacturer will be replaced or repaired. Any refund on this engine must be approved by Advance Auto Parts. NO REFUNDS WILL BE APPROVED AFTER 90 DAYS. After the initial 90-day period, the warranty covers replacement or repairs only. Refunds after that time period will be limited to core value only. In order to qualify for labor reimbursement, a licensed, "tax-exempt" garage or repair facility must originally install the engine. Engines installed by individuals or non-licensed garages will be considered "self-installed" and paid at a lower rate. For garage installed engines only, if approved, the remanufacturer will authorize labor to be paid at the "Warranty Rate" of $50.00 per hour, "Mitchell Flat Rate Time" with a maximum payment amount of $500.00 per claim. Repairs that do not correct the problem will not be reimbursed. For "self-installed" engines, the rate will be $25.00 per hour "flat rate", with a maximum of $250.00. Claims will be approved only after the examination of the returned part or parts. The decision of the manufacturer will be final. An engine will only be replaced one time. If the second engine should fail during the warranty period, it must be returned to the store where you will receive core credit only. At that time, it will be shipped, at our expense, to the remanufacturer for a failure analysis. If a factory defect is found, the engine will be replaced and labor approved. If not, then you can have the engine returned at your expense.


    You must pay all outstanding invoices for the purchase of the engine. No benefits, payments, repairs, replacements, or remedies are available under the warranty while any invoices for the purchase of the engine remain outstanding. Immediately after discovery of any problem, and prior to the expiration of the warranty period, you must follow the procedures listed below. Failure to do so will void your warranty!

    • Discontinue use of the vehicle if necessary and BEFORE the engine overheats!
    • Contact YOUR INSTALLER and ask him to diagnose the problem. If he determines that the problem may be factory related, call the Advance Auto Parts Warranty Department at (888) 286-6772. The Advance Auto Parts Warranty Department, not the store, will administer the warranty. The Warranty Department operates from 8:00 am to 5:30 pm Eastern Time, Monday through Friday with the exception of holidays.
    • Please have your engine serial number and purchase information available at the time of the call. This will be necessary to process your claim.
    • At the time of your call, we will connect you with the technical experts at the manufacturer to assist you and your mechanic in getting the problem resolved quickly. Your mechanic may be asked to conduct a test to determine the exact problem thereby simplifying the repair process. The cost of this test will be at your expense until the problem is determined to be factory related.
    • If repairs are approved, all removed parts must be retained and returned to your local store for shipment to the manufacturer. No claims can be paid or replacement parts supplied unless these parts are returned.
    • If you are missing any parts when the engine is delivered, please contact us immediately so we can provide them for you. Also, all engines come equipped with a metal tag stamped with the engine serial number. If this tab is removed or tampered with, the warranty is void!


    The warranty does not cover or provide payment or reimbursement for the following or any other incidental or consequential loss or damage.

    Initial start up: Valves must be readjusted to manufacturer's specifications. Due to various component designs, cylinder head re-torque may or may not be required in your particular application. Refer to factory shop manual for the proper procedure for your engine type.

    • Replacement of any fluids or other substances, tune-ups or replacement of belts, hoses or maintenance items, towing charges, vehicle rental, substitute transportation, lodging, or communication expenses.
    • Diagnostic time, service calls, or labor (except as set forth above).
    • Loss of time, income, sales or profits, loss of use of the vehicle, lift, dock, or storage fees.
    • Gaskets or other parts or items associated with, but not included with the engine.
    • Any action for bringing suit must be commenced within 12 months following the time the breach is discovered or should have been discovered.


    This warranty gives you specific rights and you may have other rights, which vary from state to state. Neither Advance Auto Parts nor the remanufacturer make any other warranty beyond that provided in this limited warranty. It supersedes all prior agreements or representations whether oral or written. Neither Advance Auto Parts nor the remanufacturer authorizes any person to vary in any way, the terms, conditions, or exclusions of this warranty. Should any disclaimer or remedy limit in this warranty be declared or become invalid or unenforceable because of any laws, the remaining terms and conditions shall remain in full force and effect.

    Remanufactured Transmissions Limited Warranty


    • All warranties set forth herein are those of the manufacturer. The warranty belongs to the person or business whose name is printed on the purchase receipt or Order Confirmation email and cannot be transferred to anyone at any time.
    • Advance Auto Parts hereby disclaims all warranties, expressed or implied, relating to your transmission, including, but not limited to the warranties of merchantability and fitness for particular purpose.


    • Your automatic transmission, is warranted against defects in materials or workmanship for a period of 36 months or 75,000 miles, whichever comes first. Manual transmissions & transfer cases are warranted for 12 months against defect in materials or workmanship from date of purchase. Commercial applications are warranted for 12 months or 12,000 miles whichever comes first. There will be no refunds issued after 90 days from original purchase date.
    • If your transmission fails during the warranty period, please notify the Advance Auto Parts warranty department at (888) 286-6772 between the hours of 8:00 am to 5:30 pm Monday through Friday Eastern time. The warranty department, not the store, will help to administer the warranty with the manufacturer. Should the manufacturer determine that the transmission requires replacement, you must return the alleged defect before you can receive the replacement. There can be no exceptions.
    • This limited warranty also provides partial reimbursement for labor cost in the event the transmission is found to be defective in materials or workmanship under examination by the manufacturer. Labor will be paid only if the transmission is originally installed by a licensed repair facility. Customer will be asked to submit a printed work order for the original installation. No labor is paid for self-installed units.
    • Labor reimbursement is limited to $50.00 per hour based on time allowed by the Mitchell labor guide. All labor payments must be approved by the manufacturer before being paid. $350.00 is the maximum amount paid for replacement or repair, and includes any diagnostic charges to determine the cause of failure.


    • This limited warranty does not cover towing charges, rental vehicles, fluids, inconvenience, loss of time, commercial loss, property damage, personal injury, or any other incidental or consequential loss or damage.
    • This limited warranty does not apply if the transmission has been abused, neglected, improperly maintained, damaged in an accident, modified, improperly installed, or damaged due to the operation of parts or items not furnished with the transmission.
    • Any unauthorized removal or repairs will void the warranty. Before doing anything, please call (888) 286-6772 for warranty assistance.
    • Some units are shipped with auxiliary coolers designed to replace the OE cooler. Failure to install and use this cooler will void warranty for replacement or labor.
    • This limited warranty does not apply to vehicles used commercially for snow removal, or for off road vehicles. This usage will void any warranty.

    Note: Please check the transmission before installing. Is this the correct transmission? We try very hard to supply you with the correct transmission, but mistakes can and will happen. The final check is for you to compare the transmission removed from the car with the replacement and make sure everything is correct before installing it. Now is the time to be sure, not after it is installed.

    There will be no labor reimbursement for the installation and removal of the wrong transmission.

    Some states do not allow limitations on how long an implied warranty lasts, so the above information may not apply to you. This warranty gives you specific rights, and you may have other rights, which vary from state to state. Advance auto parts does not authorize any person to vary in any way, the terms, conditions, or exclusions of this warranty.

    Return Tax

    If I return an item for refund, how is the tax amount calculated and returned to me?

    When returning an item from your Advance Auto Parts online order you will be refunded the tax that you were originally charged for the item. Depending on tax laws in your jurisdiction, you may or may not be refunded the tax charged for shipping and handling fees or core charges.

    If only a portion of your order is returned, the tax refund amount is calculated on the tax originally charged on those items.
    Your refund will be credited to the original method of payment, usually within 7-10 business days, depending on your financial institution.

    Please check with the Department Of Taxation in your jurisdiction for more information.

    Returning Items by Mail

    How do I return items that were shipped to me?

    Review our Return Policy here.

    You can always return items you purchase on our site to one of our 4000 store locations. Click here to learn more. If you do not have an Advance Auto Parts store nearby, you can also ship items you want to return to us:

    Shipping Items Back

    • Repack the merchandise you would like to return with its original packing materials and place it in the original shipment box.
    • Complete the Merchandise Return Form on the original packing slip and include it in the box.
    • Ship the box via UPS or USPS to the address on the preprinted peel off label. Shipping costs are the responsibility of the customer. We recommend you insure the shipment for the full value of the merchandise to protect against loss.

      Note: Items bought through In-Store Pickup must be returned to an Advance Auto Parts store.

      Please Contact Us for return instructions if your return is due to our error, or if you are unable to locate your Merchandise Return Form.

    Receiving Your Refund

    Once your package is received, please allow 24-48 hours for the Distribution Center to process your return. Once the Distribution Center has processed the return you will receive a refund back to the same payment method used for your original order within 7-10 business days.

    Shipping Charges Calculation

    How is shipping cost determined? Will the box size and inserts add additional cost when having my items shipped?

    Our shipping costs are based on the weight and dimensions of the part that is purchased.

    The packaging materials included in your shipment or using a slightly larger shipping container will not increase the shipping and handling fee you will be charged.

    Spark Plug Gap

    Do I need to gap my spark plugs before installing them?

    In some cases you might need to change the gap of your new spark plugs to suit the application you are installing them in. Most spark plug manufacturers will pre-gap their spark plugs for their most popular application but considering that same spark plug might fit over a hundred different vehicles or engines, checking that it matches your vehicle's specifications is a good idea.

    Modified Vehicles
    The correct spark plug gap will prevent pre-ignition and detonation as well as misfires. Certain modifications might require you to change the plug gap for optimal performance.

    Adding forced induction or high-compression pistons to an engine will usually require the spark plug gap to be closed slightly. About .004" for every 50 horsepower added is a good starting point.

    Likewise, if you are using a high power ignition with increased spark voltage, you can open up the gap .002"-.005" to accommodate the additional spark energy.

    Note: It is not recommended to change the gap on spark plugs with multiple ground paths.

    Shipping To P.O. Boxes

    Does Advance Auto Parts ship to P.O. Boxes?

    Advance Auto Parts can ship to a P.O. box if all package restrictions can be met. Any estimated ship times displayed on the website presume UPS as the courier and might impact your order arriving on time if shipped via USPS to a P.O. box. Because of this, a physical address is recommended.

    Shopping On Our Site

    Entering In Your Vehicle Year, Make, Model, and Engine
    In order to show you the most relevant products and information, we may ask you to enter in your vehicle’s year, make, model, and engine type. You can store multiple vehicles in the Your Garage section of Your Account to easily switch between vehicles while shopping.

    Search by Keyword or Part Number
    Enter your search term(s) or part number in the Search box at the top of the site and we’ll do the rest. You’ll see your results in a single, easy to browse page and we'll even breakdown the item by category so you can get what you need faster.

    Browse by Category
    Don’t know exactly what you need or just want to look around? We have put thousands of parts into easy-to-browse groups and included links to them on the top of our Homepage and on the left side of each shopping page. Easily locate everything from air filters to transmissions.

    Browse by Brand
    Know the brand you want but not the item? Select Shop by brand and you will have all the brands listed in alphabetic order.

    Choose In-Store Pickup or Ship To Home
    Once you've added your items to your shopping cart, select In-Store Pickup or Ship to Home. You can choose to pickup some parts and have others shipped. You can even choose more than one store to pickup your parts from on the same order!

    For the best shopping experience on, please enable cookies on your browser. See our Privacy Policy for full details on how we use cookies to enhance your experience.

    Shipping To APO/FPO Addresses

    Does Advance Auto Parts ship to armed forces personnel at APO and FPO addresses?

    Advance Auto Parts does ship to APO and FPO addresses to our service men and women. When placing your order set all items to "Ship To Home" and supply the APO or FPO address as your shipping address. Shipping times may vary and take longer than estimated for traditional addresses.

    Social Media Sites

    Where can I follow Advance Auto Parts on social media?

    Following Advance Auto Parts is a great way to learn about special offers, get maintenance or vehicle tips and participate in our contests.

    Give it a try and follow us on your favorite social media platforms below!

    facebook youtube googleplus twitter instagram pinterest linkedin

    Store Feedback

    How can I provide feedback about a store or store Team Member?

    We want to hear from you when you have something to say. Whether it's good or bad, your feedback is important to us. If you have something that you want to say about a recent trip to one of our 4000+ stores, please call our Customer Care team at (877) ADVANCE (238-2623), and press option 3.

    Store Receipts For Online Order Returns

    Why doesn't the receipt that the store provided match my refund?
    Store receipts for online orders may not show applicable charges for sales tax, fees, shipping-handling charges, or discounts that you received on your order.

    For details on those amounts please refer to your credit card statement, confirmation email, or your account.

    Advance Auto Parts Team Members are here to ensure you get the right parts—the first time. Our stores also offer a variety of free services* and convenient hours to help make your life easier and your driving experience as smooth as possible.

    Use our Store Locator to find your local Advance Auto Parts store.

    There’s even more in store – FREE services from Advance Auto Parts*

    FREE Electrical Testing
    We'll test your battery, starter and alternator—to make sure your power is absolute.

    FREE Wiper Installation with purchase
    If your wipers streak, squeak or leave you in a fog, it’s time to replace. We’ll install a new set FREE with purchase.

    FREE Oil & Battery Recycling
    It’s easy to be green—stop by your local Advance Auto Parts store to recycle your battery and used oil. (Most vehicles, most locations, unless prohibited by law).

    ASE Certified Team Members
    We’ve got ASE Certified Team Members standing by at most store locations. They’re not only friendly—they’re experts in the field of DIY. Availability varies by store.

    Convenient In-store Pickup and Return options
    Buy online and pick up in store the same day. If you need to return or exchange an online purchase, we can take care of that, too.

    FREE Loaner Tools
    From spring compressors to specialized pullers and more, we’re here to help with the tools you need to get the job done right. Deposit required.

    *Free services available on most automotive vehicles, most locations, unless prohibited by law. Free installation with purchase only. Services may not be available at all stores due to select local community ordinances. Contact your local Advance Auto Parts store for complete details.

    Terms and Conditions

    View our Terms and Conditions

    Tracking Your Shipment

    How do I track my online order?

    Registered Customers
    If you placed your order from a registered account, you can track your order in Your Account. We'll also send the tracking information to you in an email once the package ships.

    • Login to Your Account.
    • Click on the View Your Orders link
    • Select the order that you want to track.
    • Click on the Tracking Number

    Guest Orders
    If you didn't place your order from a registered account, don't worry. We will send an email with the tracking information once the package ships.

    For estimated shipping times please read our Shipping Information.

    Unauthorized use of Debit Card, Credit Card or PayPal

    My Credit Card, Debit Card or Pay Pal account was used without my knowledge or consent to purchase items from Advance Auto Parts. What do I do?

    If you believe that your Credit Card, Debit Card or PayPal account was compromised or used without your permission to place an order with Advance Auto Parts, please contact our Support Team immediately at 1-877-ADVANCE (238-2623). Please be able to provide the following to our Customer Care Team when calling:

    • Your Telephone Number
    • Last 4 digits of the credit card account or the PayPal email id used
    • Date and Amounts of the transaction(s)
    • Who does your bank statement show as the merchant? - or Advance Stores Co Inc

    Vehicle Identification Number (VIN) Location

    How do I locate my car's VIN number?

    The National Highway Traffic Safety Administration (NHTSA) began requiring standardized Vehicle Identification Numbers or VIN for short, in 1981 for all road vehicles. The VIN is a 17 digit (vehicles manufactured prior to 1981 might have fewer digits) alphanumeric number that tells you many things about your vehicle.

    For example, the first digit is the country code where the vehicle was manufactured. The second digit is the manufacture. The tenth digit is the year model and so on. For additional VIN information and what each character means please visit:

    Locating your VIN
    Most vehicles today have the VIN located in multiple locations on the vehicle.
    The easiest to find location is usually on the dashboard along where it meets with the windshield, typically on the drivers side.

    Another easy to find location is along the driver's side door post. Open the driver's door and look for the VIN near the door latch.


    What kind of Warranties do your products offer?

    All products sold on are covered by warranty. Terms and length vary by product. Check individual product pages for the warranty length applicable to each product. Please see below for the full text of our warranty policies.

    General Warranty Policy
    Advance Auto Limited Warranty- applies to all products not covered by one of the below warranties.

    Product Warranty Questions
    Please contact Customer Care for any warranty questions.

    Engine and Transmission Warranty Claims
    If you are experiencing problems with an engine or transmission you purchased from Advance Auto Parts, please call (888) 286-6772, Monday through Friday, 8:00am - 5:30pm Eastern Time. For all other products, please contact Customer Care.

    Filters and Manufacturer's Warranties
    Consumer purchasers of automotive filters are sometimes told by an automobile dealer's service writer or mechanic that a brand of replacement filter cannot be used in the consumer's vehicle during the warranty period. The claim is made that use of the brand will "void the warranty," with the statement or implication that only the original equipment brand of filters may be used. This, of course, tends to cast doubt on the quality of the replacement filter.

    That claim is simply not true. If the consumer asks for the statement in writing, he will not receive it. Nevertheless, the consumer may feel uneasy about using replacement filters that are not original equipment. With the large number of do-it-yourselfers who prefer to install their own filters, this misleading claim should be corrected.

    Under the Magnuson - Moss Warranty Act, 15U.S.C. SS 2301-2312 (1982) and general principles of the Federal Trade Commission Act, a manufacturer may not require the use of any brand of filter (or any other article) unless the manufacturer provides the item free of charge under the terms of the warranty.

    So, if the consumer is told that only the original equipment filter will not void the warranty, he should request that the OE filter be supplied free of charge. If he is charged for the filter, the manufacturer will be violating the Magnuson - Moss Warranty Act and other applicable law.

    By providing this information to consumers, the Filter Manufacturers Council can help to combat the erroneous claim that a brand of replacement filter other than the original equipment will "void the warranty."

    It should be noted that the Magnuson - Moss Warranty Act is a federal law that applies to consumer products. The Federal Trade Commission has authority to enforce the Magnuson - Moss Warranty Act, including obtaining injunctions and orders containing affirmative relief. In addition, a consumer can bring suit under the Magnuson - Moss Warranty Act.