Advance Auto Parts Return Policy
If you are not completely satisfied with your purchase, return it within 90 days from the date of purchase to any Advance Auto Parts store with the original receipt. Items must be in original packaging and in new condition. Advance Auto Parts will exchange the product or issue a refund as described below. Some merchandise, including commercial tools and equipment and special order items may be non-refundable. Clearance and "AS IS" merchandise are non-refundable.
Advance Auto Parts reserves the right to limit returns or exchanges at any time, for any reason.
Returning Items to an Advance Auto Parts Store
Bring the merchandise you would like to return with its original packing materials to any Advance Auto Parts store. Use our Store Locator
to find a store near you. Bring your store receipt, Order Confirmation email, or Merchandise Return Form and any Advance Team Member will be able to assist you.
Returning Items by Mail
Repack the merchandise you would like to return with its original packing materials and place it in the original shipment container. Complete the Merchandise Return Form on the original packing slip and include it in the box. Ship the box via UPS to the address on the preprinted peel off label. Shipping costs are the responsibility of the customer. We recommend you insure the shipment for the full value of the merchandise to protect against loss. Note: Items bought through In-Store Pickup must be returned to an Advance Auto Parts store.
Please contact Customer Care
for return instructions if your return is due to our error, or if you are unable to locate your Merchandise Return Form.
If returning a core item, please also follow these additional guidelines:
- Remove any items from the core that may be needed for the proper installation of a new replacement part.
- Empty fluids from the core. Enclose the core in the box and seal.
Please see our Core Charge
policy for more information.
Please contact Customer Care
for instructions on warranty returns and to make a warranty claim. Please see our Warranty
policies for more information.
Returns Without Receipts
You can find a copy of your receipt in your Order Confirmation email as well as in the Your Order Status section of Your Account
. If you did not register with us and cannot locate your Order Confirmation email, please contact Customer Care
Refunds – Without Receipt
To return or exchange an item, you will be required to present a valid photo ID (see below for the types of ID that we accept) that will be recorded at the time of the return. Information from your ID will be retained in a company-wide database of customer return activity that Advance Auto Parts and its affiliates use to authorize returns. We accept the following IDs for returns: Driver’s License, State ID, Military ID, Permanent Resident Card or Border Crossing Card. Returns will not be accepted without a valid ID. A merchandise credit card may be issued for purchasing new merchandise. NO CASH REFUNDS WILL BE ISSUED.